“Never stop listening.” - Ray Crouse
Thank you for tuning in to episode 122 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by CUES. CUES is the leading talent development solutions provider to the credit union industry. After listening to our show, be sure to register for CUES’ new online panel discussion series, Real Talk. The inaugural topic, Women in the Workforce, kicks off on November 10th. Register now at cues.org/realtalk.
My guest on today's show is Ray Crouse, President & CEO of Parsons Federal Credit Union. In this episode, we chat about building a strong culture and enhancing board relations. Ray also discusses the importance of CUSOs to the credit union ecosystem. He shares his leadership experience during the pandemic and how he successfully navigated shifts with his teams on both the east and west coasts.
Member expectations are changing as technology evolves, but Ray emphasizes how much the human aspect still matters in the industry. Ray believes that having a strong capital position does not equate to strong member service, and he shares that leaders must keep members at the forefront.
We also chat about the many digital transitions credit unions had to make in the last year and what Ray expects to happen in the industry moving forward as we explore new technologies.
As we close the show, we learn that Ray enjoys the outdoors, and taking walks allows him to clear his mind and think strategically. He dispels a leadership myth and encourages leaders to serve not just their members but the community at large. Tune in to hear Ray’s most recent purchase and his close call meeting a legendary artist. Enjoy my conversation with Ray Crouse!
Find the full show notes on cuinsight.com.
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Books mentioned on The CUInsight Experience podcast: Book List
How to find Ray:
Ray Crouse, President & CEO of Parsons Federal Credit Union
ray@parsonsfcu.com
https://www.parsonsfcu.org
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