“Go slow in making long-term decisions that are hard to unwind.” - Mark Alguard
Thank you for tuning in to episode 81 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.
When it comes to the future of member service, the role of traditional branches and headquarters, as well as workspaces in general, has begun to shift. On this week’s episode, I sat down with Mark Alguard, President and Director of Client Strategy at Momentum, to learn more about how the global pandemic and trends around remote work are transforming the way credit unions will likely look and operate in the future.
Mark and I chat about many of the facilities challenges credit unions are currently facing, as well as the short and long-term trends in planning, designing, and building. We also discuss effective strategies to drive technology solutions, the need to think deeper about the branch as an experience, and how member’s expectations of credit unions are changing. Mark also shares his thoughts on how credit unions can remain competitive despite so much disruption.
In the leadership and life hacks portion of the show, Mark shares what inspired him to take the job and how that inspiration has changed over the course of the last year. We talk about the need to practice making difficult decisions, developing friendships with your team, and why it’s important for young leaders to be vulnerable. We also learn about his passion for high altitude hiking and how it helps him recharge after a long week at the office.
As always, we wrap up with the rapid-fire section of the show. Mark shares that he was a bit of an underachiever in high school, but that it didn’t stop him from reaching his dream of becoming a businessman. He also tells us about his favorite book by Charles Dickens, why he thinks it’s important to spend time with family, and the TV personality/gardener he thinks of when he hears the word success. There’s a lot of great stuff in this conversation that you won’t want to miss. Enjoy!
Find the full show notes on cuinsight.com
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Books mentioned on The CUInsight Experience podcast: Book List
How to find Mark:
Mark Alguard, President and Director of Client Strategy at Momentum
malguard@momentumbuilds.com
hwww.momentumbuilds.com/
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